Returns & Exchanges
At Ninepine, we want you to feel confident in every piece you wear, which is why we offer a 30-day window for returns and exchanges on all items in original condition. Whether it's a fit issue or a change of heart, our streamlined process ensures your satisfaction is our top priority.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the product is unworn and unwashed to qualify for a refund.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it securely to your parcel, and drop it off at the nearest authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing